Terms of Use
Last update: September 9, 2026
Welcome to the medispa-physimed.com website, operated by GROUPE SANTÉ PHYSIMED INC., doing business as Physimed Medispa («Physimed Medispa», «we», «our» or «us»).
These terms govern your access to and use of the site. Use of the site is subject to these terms as well as our Privacy Policy and Cookie Policy.
If you do not accept these terms, please stop using the site.
1. Website Purpose
The medispa-physimed.com website presents Physimed Medispa, its professionals, its non-invasive aesthetic services, and its Continuum weight management program, as well as the path that can lead to a consultation or treatment.
The content of the site is provided for general information and educational purposes. It does not constitute personalized medical advice, a diagnosis, a prescription, a treatment recommendation, or a guarantee of results.
The information presented on the site does not replace a consultation, clinical evaluation, or the advice of a qualified healthcare professional.
2. Medical emergencies
The website and its online forms must not be used to obtain urgent medical assistance.
In the event of a medical emergency or any symptoms requiring immediate intervention, dial 911, go to the nearest hospital emergency room, or contact an emergency medical service.
3. Consultation requests
Our online form allows you to submit a consultation request to our team for an aesthetic treatment or the Continuum program.
Form submission does not automatically confirm an appointment and does not guarantee your eligibility for treatment or the program.
The form must be completed by a person aged 18 or older.
A member of our team may contact you to validate your request, gather additional information, or direct you to the appropriate department.
The submission of a consultation request does not, in itself, create a professional relationship between you and a healthcare professional. Such a relationship can only be established as part of your care, in accordance with applicable clinical processes.
You are responsible for the accuracy of the information you provide to us. When medical information is requested as part of the Continuum program or a treatment, you must provide accurate information and inform us of any changes relevant to your care.
4. Eligibility for treatments and the Continuum program
The information presented on the site regarding our aesthetic treatments and the Continuum program, including any treatments or prescriptions that may be associated with them, is of a general nature.
Your eligibility for a treatment or the program, the choice of an approach or technology, the risks, the expected benefits, and the possible outcomes depend on your personal situation. These elements can only be determined following an appropriate clinical evaluation performed by a qualified health professional.
Physimed Medispa does not guarantee that a site visitor will be eligible for a particular treatment or the Continuum program.
5. Results, testimonials and illustrations
The results of an aesthetic treatment or the Continuum program may vary from person to person depending, notably, on the initial situation, age, state of health, type of treatment, and individual response.
The testimonials, reviews, before-and-after photographs, videos, simulations, and examples presented on the site illustrate specific experiences. They do not constitute a promise or a guarantee that you will achieve identical or comparable results.
6. Accuracy of the content
We take reasonable steps to ensure that the site's content is clear, reliable, and up to date.
However, medical knowledge, technologies, services offered, rates, and availability are subject to change, and certain information may be modified without notice.
In the event of a discrepancy between the general content of the site and the information provided to you directly by a healthcare professional during your evaluation or care, the information tailored to your personal situation shall prevail.
7. Pricing, promotions, financing, and warranties
Prices, promotions, payment options, financing terms, and warranties presented on the site may be subject to eligibility criteria, restrictions, and special conditions.
The exact cost of a treatment or the Continuum program depends in particular on the recommended procedure and your personal situation. It will be communicated to you before you consent to the treatment.
When a financing option is offered by a third party, it may be subject to credit approval and the terms and conditions of the financing provider.
The specific conditions of a promotion or a guarantee are presented on the relevant page or in the official documents provided by the clinic. In the event of a discrepancy, the applicable specific conditions as well as the rights provided by law shall prevail over these general terms and conditions.
Nothing in these terms is intended to exclude or limit any mandatory legal rights you may have, notably under the Quebec Consumer Protection Act.
8. Permitted use of the site
You may view and use our site for personal, lawful, and non-commercial purposes.
In particular, it is forbidden:- attempting to gain unauthorized access to the site, its servers, its systems, or user accounts;
- to transmit a virus, malware, or any other harmful computer code;
- to disrupt the operation of the site or to circumvent its security measures;
- to use the site for fraudulent, illegal, or deceptive purposes;
- to automatically collect, extract, or reproduce the content or data of the site without our prior written authorization;
- to impersonate another person or to deliberately transmit false or misleading information, in particular on a consultation request form.
We may restrict, suspend, or block your access to the site if your use violates these terms or risks compromising the security of the site.
9. Intellectual Property
Unless otherwise indicated, the site and its content, notably texts, photographs, videos, illustrations, logos, trademarks, downloadable documents, layouts, software, and source codes, belong to Physimed Medispa or are used with the authorization of their respective owners and are protected by applicable intellectual property laws.
You can view the site's content and, when this feature is available, download certain documents for your personal, non-commercial use.
You may not copy, reproduce, modify, publish, distribute, sell, or exploit the content of the site without our prior written authorization, except to the extent permitted by law.
The creation of a hyperlink to our site is permitted, provided it does not suggest an association, endorsement, or partnership that does not exist.
10. Third-party links and services
Our site may contain links to sites or services operated by third parties, including video players, financing providers, or social networks.
These links are provided for your convenience. Physimed Medispa does not necessarily exercise control over the content, availability, or practices of these third parties, and the presence of a link does not mean that we recommend or guarantee their products, services, or practices.
11. Personal Information Protection
The collection, use, disclosure, retention, and protection of personal information collected through the site are described in our Privacy Policy.
You can change your cookie preferences at any time using the consent management tool available on the site.
12. Availability and operation of the site
We make reasonable efforts to keep the site accessible, secure, and functional, without guaranteeing that it will be accessible at all times, without interruption or error.
We may temporarily suspend access to the site to perform maintenance, security, or update work.
To the extent permitted by law, Physimed Medispa is not liable for damages arising solely from a temporary interruption, technical issue, or unavailability of a service operated by a third party.
Nothing in these terms is intended to exclude or limit any liability that cannot legally be excluded or limited, particularly in the event of personal injury or moral prejudice.
13. Modifications made to the site
We may modify, add, suspend, or remove parts of the site.
Such a modification does not alter the terms of a clinical contract, guarantee, or other agreement already entered into with the clinic, except as permitted by that agreement and by law.
14. Changes to these terms
We may update these terms to reflect changes to the site, our practices, or legal requirements.
The date of the last revision is indicated at the beginning of the document, and the version published on the website constitutes the current version.
Changes to these terms are not retroactive. Where notice, consent, or acceptance is required by law before a change can be enforceable against you, the change will only take effect for you once the applicable requirements have been met.
15. Applicable Laws
These terms are governed by the laws applicable in the province of Quebec and the federal laws of Canada applicable therein.
Any dispute relating to the site or these terms shall be submitted to the competent courts.
Nothing in this section limits the rights or remedies granted to you by mandatory law.
16. Divisibility
If any provision of these terms is held to be invalid, illegal, or unenforceable, the remaining provisions shall remain in full force and effect to the fullest extent permitted by law.
17. Language
These terms are available in French and English. The French version is provided to you in accordance with applicable legal requirements.
Where an English version is used, it is used to the extent permitted by law.
In the event of any discrepancy between the French and English versions, the French version shall prevail, unless otherwise provided by applicable law.
18. How to contact us?
For any questions regarding these terms, please contact:
GROUPE SANTÉ PHYSIMED INC.
doing business as Physimed Medispa
6363 Trans-Canada Highway
Montreal (Quebec) H4T 1Z9
Canada
Phone: 514-747-8097
Email: [email protected]