Privacy Policy

Last updated: August 6, 2026

1. Person Responsible for the Protection of Personal Information

In accordance with Law 25 regarding the protection of personal information in the private sector, Groupe Santé Physimed has appointed a person responsible for the protection of personal information.

2. Personal Information Collected

Groupe Santé Physimed may collect various types of personal information, including:

• First and last name
• Date of birth
• Adress
• Phone number
• Email
• Medical information and medical record
• Medical history
• Test results and medical reports
• Insurance or billing information
• Appointment information
• Browsing data and connection cookies
• Any other information necessary to provide care or services

Certain information collected, notably medical and health information, is considered sensitive under the law and benefits from an increased level of protection.

3. Methods of Data Collection

Personal information may be collected:

• Directly from you
• By phone
• By email
• Through web forms
• During medical consultations
• Via digital platforms
• Through certain authorized suppliers or partners when required in the context of services offered

4. Use of Personal Information

We use your personal information primarily to:

• Provide medical care and services
• Manage appointments and medical follow-ups
• Handle billing and insurance claims
• Communicate with you
• Improve our services and platforms
• Comply with our legal and regulatory obligations
• Ensure the security and proper functioning of our systems

5. Consent

Physimed Health Group obtains explicit, free and informed consent before the collection, use or disclosure of personal information when required by law.

Consent may be withdrawn at any time, subject to applicable legal or contractual obligations.

6. Disclosure of Personal Information

Access to personal information is restricted to authorized employees, professionals, physicians, suppliers, and partners who need access to it to perform their duties.

Groupe Santé Physimed does not sell any personal information to third parties.

Certain technology providers or service partners may process personal information on our behalf, notably for:

• IT hosting
• Appointment management
• Communications
• IT services
• Web analytics tools
• Customer Relationship Management (CRM) platforms

7. Hosting and Data Transfers

Certain personal information may be hosted or processed outside of Quebec or Canada. In such situations, Groupe Santé Physimed takes reasonable measures to ensure an adequate level of protection in compliance with applicable requirements.

8. Cookies and Similar Technologies

Our websites may use cookies and similar technologies to:

• Improve the user experience
• Analyze platform traffic
• Ensure proper website functionality
• Measure certain advertising or analytical performance

You can configure your browser to refuse certain cookies. However, some features of the site may be limited.

9. Retention and Destruction of Information

Personal information is retained only for the time necessary for the intended purposes or in accordance with applicable legal and regulatory obligations.

Medical records are kept in accordance with the requirements set out by the laws and regulations applicable in Quebec. When the information is no longer needed, it is securely destroyed or anonymized.

10. Security Measures

Physimed Health Group applies reasonable physical, administrative, and technological security measures to protect personal information against unauthorized access, loss, theft, disclosure, and unauthorized modification.

11. Privacy Incidents

In the event of a confidentiality incident presenting a serious risk of injury, Physimed Health Group will take the required measures in accordance with Law 25.

12. Your Rights

Subject to limitations provided by law, you may:

• Access your personal information
• Request the correction of inaccurate information
• Withdraw your consent where applicable
• Request the cessation of dissemination or de-indexing under certain circumstances provided by law
• File a complaint regarding the management of your personal information

13. Policy Modifications

This policy may be amended at any time to reflect legislative, technological, or operational changes. The most recent version will always be accessible on our official platforms.

14. Contact Us

Physimed Health Group
6363 Trans-Canada Highway
Saint-Laurent, Quebec H4T 1Z9

Email : [email protected]
Phone : 514 747-8888